Return, Refund & Exchange Policy

Last Updated: 26 October 2026 At TheSutraStudio.com, we strive to provide beautiful, stylish and quality jewellery to our customers. If you face any issue with your order, please read our Return, Refund & Exchange Policy below.

1. Return Policy

^{We accept return requests for eligible jewellery products under the following conditions:The product received is damaged or defective.The wrong product has been delivered.The product received is significantly different from its description on our website.To be eligible for a return, you must contact us within 7 days of receiving your order. The jewellery must be unused and returned with its original packaging, tags and accessories, wherever applicable.For hygiene reasons, certain jewellery items may not be eligible for return unless they arrive damaged, defective or incorrect, subject to applicable law}

2. Exchange Policy

^{If you receive a damaged, defective or incorrect jewellery item, you may request an exchange within 7 days of delivery.Exchanges are subject to product availability. If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.Products must be unused and returned with their original packaging and accessories, wherever applicable}

3. Refund Policy

^{Refunds may be provided for approved returns, including eligible damaged, defective or incorrect products.Refunds will be processed after the returned product has been received and inspected, where applicable.Approved refunds will be issued to the original payment method wherever possible.Refund processing may take approximately 5–10 business days after approval, depending on your bank or payment provider.For Cash on Delivery (COD) orders, we may request your bank account or other suitable refund details.Shipping charges, if any, will be refunded where required by applicable law or where the return is due to our error.}

4. Non-Returnable Items

_{Unless required by applicable law, the following items may not be eligible for return or exchange:Jewellery that has been worn, used or damaged after delivery.Products damaged due to improper handling or misuse.Items returned without their original packaging, where it is required for verification.Products marked as non-returnable on their product pages.This policy does not limit any rights you may have under applicable consumer protection laws.}^_.

5. Damaged, Defective or Wrong Products

_{Please inspect your order upon delivery. If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery, where possible.Please provide:Your order number.A description of the issue.Clear photographs or an unboxing video, if available.We will review your request and guide you through the next steps. Failure to provide an unboxing video will not automatically invalidate a claim.}

6. How to Request a Return, Refund or Exchange

_{To submit a request, follow these steps:Contact us through our website's Contact Us page or at [ITECHSAHIL86@GMAIL.COM].Include your order number and the reason for your request.Attach photographs or other relevant evidence, if applicable.Wait for our team to review your request and provide return instructions.If approved, follow the instructions provided to complete the return or exchange.Please do not send any product back before receiving return instructions from our team.}

7. Return Shipping Charges

_{If a return or exchange is required because we sent a damaged, defective or incorrect product, we will arrange or cover the reasonable return shipping costs, as applicable.For other approved returns, shipping charges may be the customer's responsibility, provided this is disclosed and permitted by applicable law.}

8. Order Cancellation

_{If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is shipped.Once an order has been dispatched, cancellation may not be possible. Eligible returns after delivery will be handled according to this policy and applicable law.}

Note:

_{For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the unboxing video of the product received.For defective and wrong. You can do so by clicking on 'Return’ under the ‘My Orders’ section of the Salty.co.in Website and follow the instructions to upload the images.Please keep in mind the following–You need to share the images, unboxing video for wrong product with fully packed condition.Kindly ensure the video is clear and the damaged/defective/missing part of the jewelery is highlighted in zoom.You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.In case you face any technical difficulties in following this process, kindly get in touch with us on queries@salty.co.in or WhatsApp/Call us on +91-9289547575. We will then investigate the case and reply within 48-72 hours with the best available resolution.
Any such complaint raised after 48 hours of receiving the order may not be considered.Return and exchange will be processed at the order level, not on a product-by-product basis. We no longer accommodate requests for return and exchange on a product-by-product basis.In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.Any single jewellery in a combo/ gift box cannot be replaced or returned.Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.}

9. Contact Us

_{If you have any questions re}_{://TheSutraStudio.com}_{Email: [ITECHSAHIL86@GMAIL.COM]
Contact Page:}_{https://TheSutraStudio.com/contact-us/}_{We appreciate your trust in TheSutraStudio.com and are committed to providing a fair and transparent shopping experience. garding our Return, Refund & Exchange Policy, please contact us.} Thank you for shopping with TheSutraStudio.com!