Terms and Conditions
Last Updated: October 24, 2026
1. Introduction
Welcome to TheSutraStudio.com (“Website,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website and the purchase of products available through our online store.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.
2. Eligibility
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age required to enter into such an agreement, you must use the website with the involvement of a parent or legal guardian, as applicable.
3. Products and Descriptions
We make reasonable efforts to display our products, including clothing, accessories, images, colours, sizes, prices, and descriptions, as accurately as possible.
However:
- Actual product colours may vary depending on your screen or device.
- Minor variations in fabric, design, or appearance may occur.
- Product availability may change without prior notice.
- We reserve the right to correct errors in product descriptions or pricing, subject to applicable law.
Please review product descriptions, size charts, and other relevant details carefully before placing an order.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.
Product prices, shipping fees, applicable taxes, and other charges will be displayed during checkout, where applicable.
We reserve the right to update prices and offers at any time. Changes will not ordinarily affect orders that have already been accepted, except where correction or cancellation is permitted by applicable law.
Payments may be processed through third-party payment gateways. Orders may be subject to payment authorization and verification.
We will not knowingly charge you for an order that has not been placed, except for any separately disclosed and authorized transaction.
5. Orders and Order Confirmation
When you place an order, you agree to provide accurate and complete information, including your name, contact details, shipping address, and payment details.
After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted or dispatched. If an order cannot be fulfilled because of stock unavailability, a pricing error, suspected fraud, or another legitimate reason, we will notify you and arrange any applicable refund in accordance with the law.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct and complete shipping address and reachable contact details.
If a delivery is delayed, unsuccessful, or returned to us, please contact our customer support team for assistance. Nothing in this section limits your statutory rights regarding delivery or non-delivery.
7. Returns, Exchanges, and Refunds
Our return, exchange, cancellation, and refund procedures are described in our separate Return and Refund Policy.
Please review that policy before placing an order.
Return or exchange eligibility may depend on the product category, product condition, hygiene considerations, the reason for the request, and the applicable policy.
Where a return or refund is approved, we will communicate the applicable process and timeline.
Nothing in our policies excludes or restricts rights that cannot legally be excluded under applicable law.
8. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible.
Cancellation requests will be handled according to the order’s processing and dispatch status and our applicable cancellation policy.
If an order has already been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply instead.
If we cancel an order or cannot fulfil it, any amount refundable to you will be processed in accordance with applicable law.
9. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.
You agree to provide accurate information and notify us if you suspect unauthorized access to your account.
We may restrict or suspend access where reasonably necessary to address fraud, security risks, misuse, or violations of these terms, subject to applicable law.
10. Acceptable Use
You agree not to:
- Use our website for unlawful or fraudulent activities.
- Provide false or misleading information.
- Attempt to gain unauthorized access to our systems or other users’ accounts.
- Interfere with website security or functionality.
- Copy, reproduce, distribute, or commercially exploit website content without permission.
- Use automated tools to interfere with our website or its services in an unauthorized manner.
We reserve the right to take appropriate action against misuse of our website.
11. Intellectual Property
Unless otherwise indicated, the content on TheSutraStudio.com, including text, logos, product photographs, graphics, designs, website layouts, and other materials, is owned by us or used with appropriate permission.
You may browse and use this content for personal, non-commercial shopping purposes.
You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier services, analytics tools, and external websites.
We do not control all third-party services and are not responsible for their independent terms or privacy practices. Your use of such services may be subject to their respective terms and policies.
This section does not limit any liability that cannot be excluded under applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect or consequential losses arising from the use of our website or temporary service interruptions.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot legally be excluded, or any other liability or consumer right that cannot be excluded or limited under applicable law.
Our products and services remain subject to all mandatory consumer-protection rights available to you.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
Please review the Privacy Policy to understand our data-handling practices.
15. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our business, products, services, website functionality, or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Changes will apply as permitted by applicable law. Orders already accepted will be handled in accordance with the terms applicable to those orders and any mandatory legal requirements.
16. Governing Law and Disputes
These Terms and Conditions are governed by the laws of India, subject to applicable mandatory consumer-protection laws.
If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter fairly.
Nothing in these terms prevents you from exercising any consumer rights or seeking remedies available under applicable Indian law.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Website: TheSutraStudio.com
Business Name: [Enter Your Registered Business Name]
Email: [itechsahil86@gmail.com]
Phone: [8696555453]
Business Address: [Enter Your Business Address, if applicable]
We will make reasonable efforts to respond to your enquiries and resolve concerns in accordance with applicable law.
Thank you for shopping with TheSutraStudio.com. We appreciate your trust and support.